At HOUSE OF HILT, we strive to provide our customers with a seamless and efficient shipping experience. We understand the importance of receiving your skincare products in a timely manner, and we are committed to delivering them to your doorstep as quickly as possible.
Shipping Methods
We offer several shipping options to cater to your needs:
- Standard Shipping: Our standard shipping option ensures that your order will be delivered within 5-7 business days. This method is perfect for customers who are not in a rush to receive their products.
- Expedited Shipping: If you need your skincare products sooner, we offer expedited shipping. With this option, your order will be delivered within 2-3 business days.
- Free Shipping: For orders over $50, we provide free shipping. This is our way of showing appreciation to our loyal customers.
Order Processing Time
Once you place an order with us, our dedicated team works diligently to process and ship it as quickly as possible. Most orders are processed within 1-2 business days. Please note that during peak seasons or promotional periods, there may be a slight delay in order processing. Rest assured, we are committed to getting your products to you as soon as we can.
Tracking Your Order
We understand the importance of being able to track your order. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
International Shipping
Currently, we only offer shipping within the United States. We apologize for any inconvenience this may cause to our international customers. However, we are continuously exploring options to expand our shipping capabilities and reach a wider audience.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed at checkout before you complete your purchase. Please note that for orders eligible for free shipping, the shipping cost will be automatically deducted.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact our customer support team at beauty@houseofhilt.com. We will work with you to resolve the issue and ensure that you receive a replacement or refund.
Change of Shipping Address
If you need to change the shipping address for your order, please contact us as soon as possible at beauty@houseofhilt.com. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes to the shipping address.
Thank you for choosing HOUSE OF HILT for your skincare needs. We appreciate your trust in our products and services, and we are committed to providing you with the best possible shopping experience.
